Privacy Policy
Last Updated: 14 July 2026
1. Introduction
Welcome to NoralIQ.
NoralIQ (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this policy.
2. Who We Are
NoralIQ is a UK software company developing business software solutions.
Website:
Email:
3. Information We Collect
Depending on how you use our website, we may collect:
Information you provide
- Name
- Email address
- Company name
- Telephone number
- Messages submitted through contact forms
- Information submitted when requesting demos or joining waiting lists
Information collected automatically
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- Anonymous analytics data
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide customer support
- Improve our website
- Send requested information
- Manage demo requests
- Operate waiting lists
- Comply with legal obligations
- Improve our software and services
We will only send marketing communications where you have given consent or where otherwise permitted by law.
5. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent
- Contract
- Legitimate Interests
- Legal Obligation
6. Cookies
Our website uses cookies.
Please see our Cookie Policy for further details.
7. Analytics
We may use services including:
- Google Analytics
- Google Search Console
- Microsoft Clarity
These services help us understand how visitors use our website.
Where required, consent will be requested before analytics cookies are enabled.
8. Contact Forms
If you submit a contact form, your information may be processed using:
- Elementor Forms
- FluentSMTP
- Our secure email provider
We retain enquiries only for as long as necessary.
9. WooCommerce
Where purchases are made through our website, WooCommerce may process information including:
- Name
- Billing address
- Email address
- Payment details (processed securely by third-party payment providers)
- Order history
Payment card information is never stored on our servers.
10. Third-Party Services
We may share limited information with trusted providers including:
- Payment processors
- Hosting providers
- Email providers
- Analytics providers
- Security providers
Only where necessary to provide our services.
11. Data Retention
We retain personal information only for as long as necessary.
Where legally required, certain financial records may be retained for up to six years.
12. Security
We take appropriate technical and organisational measures to protect personal information.
These include:
- SSL encryption
- Secure hosting
- Access controls
- Firewalls
- Regular software updates
13. Your Rights
Under UK GDPR you have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
Requests may be sent to:
14. Changes
We may update this policy from time to time.
The latest version will always be published on this page.
© 2026 NoralIQ. All rights reserved.